Frequently Asked Questions

Please read our FAQ’s if you require any further information about the SentriKey® or the service we provide. If your question is not listed then please contact us, as we are happy to help.

The SentriKey® lockbox is so much more than just a key safe, it is a level 2, police accredited, secure electronic key storage device that is easily fixed to the outside of a property. The tried and tested, patented technology of SentriKey® is the only access solution that provides flexible, secure access through a mobile device and one-off codes, also being independently attack tested at the highest level for external key storage. The system provides unlimited access to your whole team because we believe that collaboration is the key to better access management. The system also has the ability to generate access reports providing data to evidence cost savings. As a technology company we believe in innovation and connected workspaces, so our online access management software runs in the cloud as you get on with running your business.
A SentriKey® lockbox is a secure means to store a key at the point of need with the additional benefits of safe, controllable access for your whole team.
The SentriKey® lockbox is simple to install as it only requires the installer to use tools that can be found in any DIY store. Watch this installation video to see how it’s as Easy as 1, 2, 3 SentriKey®.
SentriKey®’s lockbox Police Accreditation is a status awarded to companies producing security products that pass standards and tests nominated by the police service through the Secured by Design Scheme. The SentriKey® has been tested under the Loss Prevention Certification Board (LPCB) LPS 1175 standard and has achieved security rating 2. LPS 1175 (Loss Prevention Standard) is the specification for testing and classifying the burglary resistance of building components, strong-points and security enclosures and is a nominated test recognised by the police service.
SentriKey® allows authorised users to access the lockbox through an easy to use app that guides you through a simple step by step process to access the keys. ‘It’s as easy as 1,2,3 SentriKey®’
  1. Press enter on the lockbox,
  2. Enter your unique access code on the app,
  3. Bluetooth connection between the app and lockbox opens the key compartment
The SentriKey® lockbox is powered by easily replaced internal batteries. The batteries have a lifespan of approximately 5,000 cycles. When the SentriKey® is running low on battery power, the administrator will receive a notification and the batteries can be replaced on site at the property. If the batteries are completely depleted before being replaced, it is possible to plug in an external power supply to open the key compartment.
The SentriKey® administration site allows full control of SentriKey® lockboxes and users. It enables full monitoring and control of access, along with assisting in asset management control.
The SentriKey® system is managed through an administration site which tracks access of the lockbox. When the lockbox is opened with the user’s app personal code, their mobile device uses it’s Bluetooth to communicate with the lockbox. The data stored on the lockbox is then transferred to the device and automatically uploaded onto the administration platform.
You can remove a person’s access rights to lockboxes through the SentriKey® administration site. Once you have updated their rights on the administration site, the next time that person opens the SentriKey® app on their mobile device, their settings are updated, instantly removing their access rights to the lockboxes.
Anybody who is authorised to do so and has been given permission by the SentriKey® administrator.
The SentriKey® app can be downloaded from both the iOS and Android Play Store.
You can contact our support team by phone or email. When you are set up on the system you will receive an email stating ways to contact us for support, alternatively your system administrator will be fully trained on assisting you.
SentriKey® authorised users gain access to a lockbox via their own individual personal code by using the app downloaded onto their mobile device. There is no need to share codes as the person’s own code will work on any lockboxes that they have been given authority to access.
The SentriKey® lockbox has been designed to be weatherproof but is not designed to be submerged in water. It is manufactured to work in environments that are between -30c degrees and +85c degrees. It is recommended that you install the lockbox away from areas prone to flooding, however general weather conditions will not cause any problems with the performance of the lockbox.
SentriKey® works using Bluetooth technology, this means that it connects with the mobile device using a localised Bluetooth connection. Information between the mobile device and lockbox are exchanged via the Bluetooth connection and then uploaded from the mobile device to the administration site using the devices mobile connection. This means that if the lockbox is sited where there is no mobile connectivity, the app can still open the lockbox and will upload the data once it is back in an area of connectivity.
You can purchase SentriKey® directly from us, as part of the process we provide full system training and you will receive a dedicated account manager. SentriKey® is available to organisation’s that have a need to control access to multiple properties. Please contact our friendly team for more information: 01684 219290 or by emailing sales@keyneticsltd.co.uk.
The SentriKey® system is covered by a full service warranty. Please contact us if you would like further information.